Pintech Warranty
 PRODUCT

PARTS

LABOR

Drum Pads, Triggers, Kick Drums, Hi-Hat Controllers, Cymbals

1 Year Full Replacement; After 1 year, all repair parts are available at 50% off retail pricing for the lifetime of the original purchaser.

100% free for the lifetime of the original purchaser.

Mesh Heads

1 Full Year if product is determined to be “defective”.

100% free for the lifetime of the original purchaser.

Modules

1 Full Year if product is determined to be “defective”.

100% free for the lifetime of the original purchaser.

Hardware and Parts

1 Full Year if product is determined to be “defective”.

100% free for the lifetime of the original purchaser.

Pintech USA warrants to the first consumer only of a covered product purchased from an authorized Pintech dealer that this product will be free from defects in materials and/or workmanship from the date of purchase until the period of time indicated for this product on the chart accompanying this Limited Warranty.

Pintech USA will repair or replace this product at its sole option at no charge to you for parts or for labor within the warranty period; provided, however, that Pintech USA reserves the right to determine whether the product is “defective” for purposes of this Limited Warranty. This Warranty does not apply to damage to this product that occurred as a result of abuse or misuse, abnormal service or handling, battery leakage or failure, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Pintech USA or an authorized Pintech servicer.

Pintech will never charge you a “Bench Fee” or charge you on a “Per Hour” basis for warranty repairs.

IN NO EVENT SHALL PINTECH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES ARISING OUT OF YOUR PURCHASE OF PRODUCTS AND/OR OUT OF THIS WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF USE, PROFITS, GOODWILL OR SAVINGS OR LOSS OF DATA, MUSIC, ELECTRONIC FILES, OR PROGRAMS THAT MAY HAVE BEEN STORED BY A USER OF THE PRODUCT EVEN IF PINTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

TECHNICAL ISSUE FORM