My initial intro to Pintech was buying 2 used kits via kijiji. I combined these in a rack system for studio use. Despite being used and dozens of drummers it was 5 years of use before I had to contact Pintech to reorder skins as my 8″ bass drum finally ripped. I dealt with Ryan. My initial order experience was excellent. The Customer service was top notch. As a result I wound up also purchasing a 12 inch red sparkle kick which works as good as all my other gear.